We try to keep shipping costs as simple and low as possible for our customers. For this reason, we are offering CAD$10.00 flat rate shipping per unit within Canada. Items are shipped via Canada Post Parcel Service and will arrive within 3-7 business days, if not sooner. (Excluding remote locations.)
Customers in the United States have CAD$15.00 flat rate shipping via USPS. This includes a tracking number and should arrive in 10 business days.
If you would like cheaper and faster shipping, then look us up on Amazon. We simply cannot do better than their logistics. Lil' Ripper Gripper is eligible for worldwide shipping through Amazon.
You may return unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us through the "Contact Us" page and we will work with you to coordinate.