You may return unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Late delivery is NOT an eligible reason for product return. We ship our products within 1 Business Day of receiving orders and depend on our delivery partners to do their part. All delivery timelines are estimates only and can be affected by weather, border delays or local conditions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email us through the "Contact Us" page and we will work with you to coordinate.